sinefergusson: (Default)
So I picked up Elias from work and went right to Verizon to deal with the phone issue. I was lucky when I asked to talk to a manger I got the night manager on duty tonight. I told her of the first replacement phone an the screen that didn't light up when the phone rang. Now with the second replacement phone the speaker didn't want to work nor did it ring when you called it or someone calling you. That sucked, having someone get on you because you weren't answer his calls, when you didn't even know he was calling.

After she messed with the phone and some terse words from me she got Elias a different model of phone after the last two 'new' ones where shit. She even gave a new phone case and car charger as well because we had all the old ones with us. So at lest this didn't cost anything, thank god. And when they want to move your phone book for you an take forever because they are too busy doing things for the other 'monkey's' in the store, just ask for the phone and use the Verizon backup site yourself. Saves time and waiting on the slowpokes, I had to ask for the phone back she didn't even have it hooked up the machine like she was saying she was doing. Seeing as I do my phone and everything for Elias just save me from standing around, I don't do that well when I've got other things to be doing.

Anyways, got a new phone so far so go and got the other two phone's mailed back via FedEx back to the main Verizon hub to deal with them. I feel for the others who might have to get the refurbished phones. It's you have that option but when they don't work it sucks and is frustrating on the user/owner end. So. . .finish doing my thing and off to bed as I'm still feeling like crap.
sinefergusson: (Shawn Bitch)
Anyhow I know I've not be heard from but today I feel the urge to vent. Strong language ahead. . . Elias and I have been dealing with his phone that is just beat up, almost had it two years now. We replaced the battery but he was needing a new phone. We had paid insurance for it, or so we thought. Seems that if you buy a phone from an authorized dealer and pay insurance its not the same as buying it directly from Verizon. But they seen I've got insurance on my phone and when I said I know we paid insurance for his because we paid up front for it. Well you don't, its per month on the phone bill. Anyways they where nice to help us. $50 got us a new battery and the replacement phone. Got it FedEx to the house and all should have been good to go.

Uhhh fuck no it ain't good to go.

The 'new' phone has it's own issues. As in it does not want to 'light up' when a call comes in, so you can't see who's calling. Or if you hit the volume button on the side to just light it up to see what the time is it won't. You damn near have to bounce it off the ground to make it work. Or smack it like you're packing smokes, yes I do know how to do that, don't ask. So Elias went in told them, good thing it was him because I get rather ugly when things aren't going right. So sent us a new phone yet again, that came today.

"New" phone #2 comes FedEx, since I know I can just set it up myself here at home I do. Things are good, it lights up like it should, no packing it like a pack of smokes to get it to light up. . .BUT it does not fucking ring. Not one God Damned sound out of unless you're pushing buttons. What The Fuck, Over?!? Just got this piece of shit phone, this phone is to be new and the fucker don't want to ring. It can vibrate, but that don't help Elias when he's in the truck and has to hear it ring to know who's calling.

So I'm going to get my sick ass dressed. Yes a wonderful head cold has come to visit me and I'm miserable, and just what I want to do is deal with some asshats who just won't send a good phone to begin with. I'll post when I get home on how this all goes down. Lets hope I don't start slinging about the F'word at them. I don't like to get that ugly, but I CANNOT deal with stupid and/or ignorant people.

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sinefergusson

June 2009

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